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When Formula 1 World Champion Nico Rosberg talks to his pit crew, an announcer gets cues from the control room, or a referee at the Olympic Games consults with the time keepers – all of this is made possible by products from Riedel Communications.

 

Riedel Communications, founded in 1987, designs, manufactures and distributes innovative real-time networks for video, audio and communications. The products reflect today’s leading-edge technologies that translate tomorrow's demands into today's solutions. Riedel also includes a large rental operation that provides radio and intercom services, event IT solutions as well as fiber-based and wireless audio & video transmission systems for large scale events such as Olympic Games or World Cups.The company is known for pioneering digital audio matrix systems and fibre-based real-time network technology. Riedel is headquartered in Wuppertal, Germany and employs over 450 people in 19 locations throughout Europe, Australia, Asia and the Americas.

YOUR RESPONSIBILITIES:

Full responsibility for service and support within but not limited to the sales region such as

  • Design systems or assist customers, system integrators and Riedel sales staff with system designs (select appropriate devices out of the Riedel portfolio, recognize non out-of-the box application and find alternatives), combining technical and commercial aspects
  • Manage customer projects
  • Representing the company at trade fairs and events
  • Active participation in special projects
  • Configuration of systems and demo equipment incl. commissioning, programming, updates of soft- and firmware
  • Coordination and performance of on-site service, demo and trainings in the region
  • Receive calls and emails and answer technical requests (troubleshooting)
  • Report major technical issues to the headquarters (Service and Product Management)

YOUR PROFILE:

  • Successfully completed university studies or completed trainee program e.g. in electrical engineering, communications engineering
  • Posess proven service/support experience in a relevant market field, ideally in the (outside-) broadcast and entertainment market
  • Knowledge of IT-based systems
  • Experience in interactions and presentations at B-Level and knowledge of the essential tools for self-management, negotiation and problem solving
  • Capability to manage direct relationships with customers as well as to establish and maintain partnerships to distribution partners and SI’s
  • Natural authority, sociable and open personality
  • Team player that fits the personality and basic setting of an international, medium-sized company
  • Self-organized and capable to self-educate on new  technologies
  • Excellent trouble shooting skills
  • Ability to cross-domain thinking and willingness to collaborate closely with other company functions
  • Mobility and willingness to travel
  • English (fluent to mother tongue) as a must-have. Other languages are a plus

We offer a challenging position in a fast growing company that comes along with a competitive benefits package.

Impress us – we’re looking forward to hearing from you!


Anja Teistler
RIEDEL Communications GmbH & Co. KG
Uellendahler Str. 353
42109 Wuppertal

+49 (0) 202 292 90