View job here

When Formula 1 World Champion Nico Rosberg talks to his pit crew, an announcer gets cues from the control room, or a referee at the Olympic Games consults with the time keepers – all of this is made possible by products from Riedel Communications.


Riedel Communications, founded in 1987, designs, manufactures and distributes innovative real-time networks for video, audio and communications. The products reflect today’s leading-edge technologies that translate tomorrow's demands into today's solutions. Riedel also includes a large rental operation that provides radio and intercom services, event IT solutions as well as fiber-based and wireless audio & video transmission systems for large scale events such as Olympic Games or World Cups.The company is known for pioneering digital audio matrix systems and fibre-based real-time network technology. Riedel is headquartered in Wuppertal, Germany and employs over 450 people in 19 locations throughout Europe, Australia, Asia and the Americas.


Full responsibility for service and support within but not limited to the sales region such as

  • Design systems or assist customers, system integrators and Riedel sales staff with system designs (select appropriate devices out of the Riedel portfolio, recognize non out-of-the box application and find alternatives), combining technical and commercial aspects
  • Manage customer projects
  • Representing the company at trade fairs and events
  • Active participation in special projects
  • Configuration of systems and demo equipment incl. commissioning, programming, updates of soft- and firmware
  • Coordination and performance of on-site service, demo and trainings in the region
  • Receive calls and emails and answer technical requests (troubleshooting)
  • Report major technical issues to the headquarters (Service and Product Management)


  • Successfully completed university studies or completed trainee program e.g. in electrical engineering, communications engineering
  • Posess proven service/support experience in a relevant market field, ideally in the (outside-) broadcast and entertainment market
  • Knowledge of IT-based systems
  • Experience in interactions and presentations at B-Level and knowledge of the essential tools for self-management, negotiation and problem solving
  • Capability to manage direct relationships with customers as well as to establish and maintain partnerships to distribution partners and SI’s
  • Natural authority, sociable and open personality
  • Team player that fits the personality and basic setting of an international, medium-sized company
  • Self-organized and capable to self-educate on new  technologies
  • Excellent trouble shooting skills
  • Ability to cross-domain thinking and willingness to collaborate closely with other company functions
  • Mobility and willingness to travel
  • English (fluent to mother tongue) as a must-have. Other languages are a plus

We offer a challenging position in a fast growing company that comes along with a competitive benefits package.

Impress us – we’re looking forward to hearing from you!

Anja Teistler
RIEDEL Communications GmbH & Co. KG
Uellendahler Str. 353
42109 Wuppertal

+49 (0) 202 292 90