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RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks. 

Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry. 

Join us as Service & Support Engineer (m/d/f) on this exciting journey and experience the fascination of Riedel Communications in action.

YOUR RESPONSIBILITIES

  • You manage and take full ownership of Customer Service cases, providing first- and second-level support to internal and external customers via hotline, remote sessions, and on-site troubleshooting.
  • You reproduce technical issues in the service lab, coordinate repair or replacement of customer hardware, and perform debugging and problem resolution at customer sites when required.
  • You deliver and execute commissioning and product training for Riedel solutions, directly consulting with customers, system integrators, consultants, and internal stakeholders to ensure successful system delivery.
  • You participate in the 24/7 Service Level Agreement hotline during local business hours and contribute to compensated on-call weekend support.
  • You collaborate closely with global Support, Pre-Sales, Sales, Product Management, and R&D teams across regions to ensure seamless customer experience and solution alignment.
  • You travel regularly to customer sites domestically and internationally to support commissioning, service delivery, and relationship building.
  • You proactively educate clients and business partners, enhance their technical and sales capabilities, and provide market and competitive insights to internal teams.

THAT'S YOU

  • Bachelor’s degree in Information Technology, Software/Electrical Engineering, Computer Science, or a related field
  • 2+ years of professional experience in a relevant market field, ideally within the broadcast and Audio/Video industry
  • Strong knowledge of communication, digital audio (AES3, AES67, ST 2110, NMOS, PTP), video (SDI, ST 2110, ST 2022-6), and IP technologies (TCP, UDP, IGMP, VLAN, PTP), with Cisco or Arista certification preferred; knowledge of fibre optic and RF systems is a plus
  • Experience with development and CRM tools (e.g. Salesforce, Atlassian Jira/Confluence)
  • Passion for customer communication and team player mentality
  • Self-organised, detail-oriented, and able to work independently within an international, cross-departmental team environment
  • Fluent in English and Mandarin; Cantonese and Malay (Bahasa Melayu) preferred; additional languages such as German, Japanese, or Korean are a plus

WE OFFER

  • Life and Work balance through our flexible working time system including mobile working in a hybrid model
  • Career booster with numerous individual development and training opportunities
  • Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters

We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.

ENRICH OUR TEAM!

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally. 

RIEDEL stands for equal opportunities and diversity! We are looking forward to getting to know you as you are - far away from any pigeonholing.

Your contact


Lucy-Melina Laschewski
RIEDEL Communications GmbH
 Uellendahler Str. 353
42109 Wuppertal


+49 (0) 202 292 90