IT Services & Network Technician
RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks.
Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high- quality and state-of-the-art products that are among the most innovative of their kind in the industry.
Join us as a Service and Support Engineer on this exciting journey and experience the fascination of Riedel Communications in action.
YOUR RESPONSIBILITIES
· Technical IT support at the Santa Clarita office
· IT user support in the service desk of the employees at the location, as well as the employees at other locations within the Riedel Group
· Telephone reception and recording of malfunctions in the ticket system
· Error analysis and troubleshooting
· Forwarding of tickets to downstream departments
· User administration via Active Directory and/or Microsoft 365
· Collaboration in the coordination of the end device life cycle and the maintenance of the system software
· End device support (PC technology including software configuration, mobile devices, peripherals)
· Collaboration in projects and assumption of responsibility in sub-projects
· Distribution of installation packages for new product releases and software updates via central software distribution Matrix42
· Server administration in the area of VMware / Windows
· Network administration at the Santa Clarita location with components from the manufacturer Aruba
· Support of other IT colleagues in Montreal and Germany
WHAT YOU BRING TO THE TABLE
· Proven relevant technical experience or Bachelor’s Degree in Information Systems/Computer Science
· Experience with productivity applications such as Microsoft 365, Active Directory, spreadsheets, web browsers, etc
· Some experience with networking infrastructure such as routers, firewalls, access points and switches and their roles
· Experience with Help Desk work and order ticketing systems
· Demonstrated ability to maintain a positive, professional attitude and an aptitude for service is required
· Excellent interpersonal skills are required, including verbal and written communications
· Demonstrated ability to work independently as well as in a team is required
WHAT RIEDEL OFFERS YOU
Be part of the team and grow with us!
To achieve our goals, we are always looking for highly motivated and qualified employees to join our family and grow with us.
Riedel provides a creative and collaborative work environment, with great challenges. We believe in and promote employee career advancement.
You will be offered a comprehensive healthcare plan including medical, dental, vision, a competitive 401k plan, and personal time off on top of a generous paid leave plan.
Salary range: $50,000-$65,000 per year, depending on qualifications and experience.
Location: Santa Clarita, CA, USA
As an equal opportunity employer, Riedel strives to achieve a workplace that is representative of the US workforce and of the people we serve. As such we are pleased to welcome a diverse, qualified workforce. All applications with suitable skills to the job will be taken into consideration regardless of the candidate’s race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status or any other basis protected by law.
