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RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks. 

Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry. 

Join us as Live Production Pre-Sales Engineer (m/d/f) on this exciting journey and experience the fascination of Riedel Communications in action.

YOUR RESPONSIBILITIES

  • Manage pre-sales tasks in coordination with the Sales teams to gather customer requirements and functional specification to create system designs and proposals addressing customer and partner needs
  • Directly consult with customers, partners, system integrators, consultants, and Riedel staff to design systems that meet and exceed client requirements both technologically and commercially
  • Produce full-scale, elaborate written technical proposals, system designs, and drawings
  • Manage technical responses to RFP/RFI tenders  
  • Contribute to the company’s in-depth product Knowledge Base and participate in the practices of Knowledge Centred Service (KCS)
  • Engage in the delivery of commissioning services; configuration, testing and validation at customer site for Riedel portfolio and 3rd party products
  • Deliver detailed technical training internally and externally for Riedel portfolio and 3rd party products
  • Manage the installation, configuration and testing of Riedel portfolio products and 3rd party products for tradeshows and events
  • Represent the company at customer-facing and industry events, such as events, tradeshows, panels
  • Engage in technical support cases to diagnose faults at customer sites and provide recommendation for resolution
  • Support and participate in the Technical Support Service Level Agreement on-call roster as required, may include working on weekends
  • Provide consultancy throughout the sales and post-sale lifecycle, assisting the Professional Services team and Customers in project implementation, capturing knowledge learned
  • Identify opportunities to expand the customer solution, as well as capturing new customer requirements to expand the feature set
  • Organise and/or deliver product demonstrations (demo), proof of concepts (POC’s) and presentations of products and solutions onsite or online
  • Proactively educate clients and business partners to enhance their product and solutions knowledge, technical acumen, and technical sales skills
  • Act as market and industry aware collaborator providing information on competition and market trends 

THAT'S YOU

  • 3+ years of combined sales, sales engineering, pre-sales experience
  • Record of achievement and technical solution expertise in a comparable technical sales role
  • Strong understanding of the Broadcast and Media technology market  
  • Knowledge and experience with both development and CRM tools and software (Salesforce, Atlassian Jira/Confluence preferred)
  • Knowledge of communication, digital audio technologies and standards (AES3, AES67, ST 2110, NMOS, PTP)
  • Knowledge of video technologies and standards (SDI, ST 2110, ST 2022-6, NMOS, PTP)   
  • Knowledge of IP technologies and standards (TCP, UDP, IGMP, VLAN, PTP, with Cisco or Arista certification preferred)
  • Knowledge of fibre optic systems and RF systems a plus
  • Proficient with CAD design (AutoCAD, Visio etc…)
  • Excellent communication & presentation skills, with strong knowledge of Microsoft Office 365 suite and Microsoft Teams  
  • Attention to detail and a strong work ethic
  • Ability to work independently, while contributing to a team environment collaborating across departments
  • Ability to travel frequently internationally 
  • Fluent in English and Mandarin; Cantonese preferred; additional languages (e.g. German) are a plus.

WE OFFER

  • Life and Work balance through our flexible working time system including mobile working in a hybrid model
  • Career booster with numerous individual development and training opportunities
  • Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters

We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.

ENRICH OUR TEAM!

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally. 

RIEDEL stands for equal opportunities and diversity! We are looking forward to getting to know you as you are - far away from any pigeonholing.

 

Your contact


Rima El Fitouri
RIEDEL Communications GmbH & Co. KG
 Uellendahler Str. 353
42109 Wuppertal


+49 (0) 202 292 90