YOUR RESPONSIBILITIES
At Riedel we are addicted to innovation. We want to be pioneers in technology and lead the market with our products and solutions. To achieve this, our team of test and support engineers challenge the products not only against specification but also bringing user experience and use cases from the field.
As a Test and Support Expert you will be responsible for in-house user acceptance testing of new hard- and software for Live video production solutions and appliance tools for video switching, replay and slow motion, and ISO recording used in media, broadcast, and live applications.
In this role you will ensure the product quality and support readiness by transferring your first-hand knowledge into the global support teams.
As a member of the global Customer Success team, you also maintain close contact with customers operational needs and gather product feedback.
Your tasks will include the following:
- Develop, define and execute of Release test cases and documentation in appropriate tools (e.g. Atlassian Suite).
- Document bugs in Jira and support our development teams with information.
- Align explorative tests with the System Testing team and meet the needs of Pre-and After Sales Support, R&D and Product management.
- Test new hard- and firmware for broadcast and live event applications prior to market release.
- Learn new technologies.
- Prepare materials and conduct internal trainings to ensure support readiness of the Support teams.
- Provide support to external and internal customers (contribute to customer support as a second level expert / third level support).
- Occasional business trips.
