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RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks. 

Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry. 

Join us as Head of System Consulting on this exciting journey and experience the fascination of Riedel Communications in action.

YOUR RESPONSIBILITIES

We are seeking an experienced Head of Systems Consulting and to lead the Americas based teams in providing excellent customer support and service.

For this demanding leadership full-time job, we are looking for a creative, flexible, pragmatic, self-organized, diligent and team-oriented person

  • With your superb communications skills and a passion for problem solving in a fast-paced team environment, you aim for operational excellence and the best customer experience
  • Develop and lead the System Consultants in the AMERICAS-Region, throughout the sales and post-sale lifecycle, ensuring opportunities are successfully delivered as practical and sustainable solutions, assisting the Professional Services team and Customers in project implementation, capturing knowledge learned, driving new business opportunities and growth, and capturing new customer requirements to improve products and solutions
  • Assist customers, system integrators, and Riedel sales staff by providing accurate system designs, statements of work, drawings, and proposals, and RFP/RFI responses, which address customer needs both technically and commercially
  • Manage, schedule, coordinate, and provide customer system demonstrations, proof of concept testing, tradeshow events, training events, and speaking engagements
  • Manage, schedule, and coordinate the configuration, programming, and software/firmware updates of demonstration equipment, including inventory management and prioritization, working closely with regional sales managers
  • Manage, schedule, coordinate, and provide internal technical and operations training to Sales and Customer Success teams within the region
  • Manage, facilitate, and ensure the successful handoff of all systems designs from pre-sales to professional services and customer support
  • Actively participate in and own Customer Success continual improvement programs, processes, working closely with cross-functional partners to meet goals

THAT'S YOU

We are seeking an experienced Head of Systems Consulting and to lead the Americas based teams in providing excellent customer support and service.

For this demanding leadership full-time job, we are looking for a creative, flexible, pragmatic, self-organized, diligent and team-oriented person

  • With your superb communications skills and a passion for problem solving in a fast-paced team environment, you aim for operational excellence and the best customer experience
  • Develop and lead the System Consultants in the AMERICAS-Region, throughout the sales and post-sale lifecycle, ensuring opportunities are successfully delivered as practical and sustainable solutions, assisting the Professional Services team and Customers in project implementation, capturing knowledge learned, driving new business opportunities and growth, and capturing new customer requirements to improve products and solutions
  • Assist customers, system integrators, and Riedel sales staff by providing accurate system designs, statements of work, drawings, and proposals, and RFP/RFI responses, which address customer needs both technically and commercially
  • Manage, schedule, coordinate, and provide customer system demonstrations, proof of concept testing, tradeshow events, training events, and speaking engagements
  • Manage, schedule, and coordinate the configuration, programming, and software/firmware updates of demonstration equipment, including inventory management and prioritization, working closely with regional sales managers
  • Manage, schedule, coordinate, and provide internal technical and operations training to Sales and Customer Success teams within the region
  • Manage, facilitate, and ensure the successful handoff of all systems designs from pre-sales to professional services and customer support
  • Actively participate in and own Customer Success continual improvement programs, processes, working closely with cross-functional partners to meet goals

WE OFFER

  • Training & Professional Development
  • Health Benefits, including Medical, Dental, Vision & Flex Spending Account
  • Terrific 401K retirement program
  • Generous Vacation, Paid Leave, and Holiday Observances
  • Employee Referral Program

In order to achieve our goals, we are always looking for highly motivated and qualified employees who want to join our family and grow with us. Riedel offers a creative and cooperative working environment with great challenges.

We promote the professional development of our employees and offer flexible working hours and sustainable further training.

Salary range varies from $120,000.00 - $170,000.00 yearly, depending on the qualifications and experiences.

If all of this appeals to you, then come to us and write our success story with us!

ENRICH OUR TEAM!

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally. 

RIEDEL stands for equal opportunities and diversity! We are looking forward to getting to know you as you are!


Amanda Ludwig
RIEDEL Communications GmbH & Co. KG
 Uellendahler Str. 353
42109 Wuppertal

+49 (0) 202 292 90