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RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks. 

Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry. 

Join us as Service & Support Engineer (m/f/d) on this exciting journey and experience the fascination of Riedel Communications in action.

YOUR RESPONSIBILITIES

  • Provide technical support to external and internal customers and contribute to the customer hotline as a first and second level Support
  • Support customers with remote online sessions, when needed
  • Reproduce technical issues in the lab/office
  • Visit customers « on-site » to perform debug and resolve problems, when needed
  • Occasionally execute commissioning of baseband and IP based audio and video systems
  • Hand over systems to customers including training
  • Participate in the 24/7 hotline
  • Work closely with your Support & Sales colleagues in the region, at the headquarters and in cross functional teams with Product Management and R&D

THAT'S YOU

  • Successfully completed university studies or completed equivalent trainee program e.g. CCNA, ACE or equivalent degree in Information Technology degree, electrical engineering, or communications engineering
  • 2+ years of proven experience in a relevant market field,  ideally in the (outside) broadcast and entertainment market
  • Experience in network architecture and deployment
  • Knowledge of communication, digital audio and IP video technology (AES3, AES67, SDI, ST 2110, ST 2022-6) as well as IP standards (TCP, UDP, IGMP, VLAN, PTP V-2, Multicast media traffic)
  • Knowledge of fiber optic interconnected systems a plus
  • Passion about communication to customers and troubleshooting of electronic systems
  • Self-organised and capable to self-educate on new technologies
  • Natural authority, sociable and open personality
  • Team player that fits the personality and basic setting of an international, medium-sized company
  • Loyalty, reliability and personal integrity
  • English speaking is a must; other languages are a plus
  • Mobility and willingness to travel

WE OFFER

  • Life and Work balance through our flexible working time system including mobile working in a hybrid model
  • Career booster with numerous individual development and training opportunities
  • Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters
  • Diverse offers through myEAP (e.g. help with childcare, care for relatives, offers for body & soul etc.)

We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.

ENRICH OUR TEAM!

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally. 

RIEDEL stands for equal opportunities and diversity! We are looking forward to getting to know you as you are - far away from any pigeonholing.

 


Nina Schmidt
RIEDEL Communications GmbH & Co. KG
 Uellendahler Str. 353
42109 Wuppertal

+49 (0) 202 292 90