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Riedel Communications, founded in 1987, designs, manufactures and distributes innovative real-time networks for IP, Video, Audio and Communications. Its products are used for broadcast, pro-audio, event, sports, theatre and security applications worldwide. The company is known for pioneering digital audio matrix systems and fibre-based real-time network technology.

Riedel Group is based in Wuppertal, Germany and employs over 1000 people in 30 locations throughout Europe, Australia, Asia and the Americas.

Responsibilities:

  •  Assist with deploying our customer success strategic vision
  • Work closely with our customer facing team members and management team, to collate feedback, build change requests and define solutions to challenges seen
  • Present new ideas to management and team members that will fit in with the strategic vision for the department
  • Collaborate with multiple departments and stakeholders
  • Document and train users on workflow changes
  • Reproduce and diagnose problems found by our team members relating to our CRM and Customer Success applications, with the aim to self-solve or with vendor assistance
  • Ongoing maintenance of SaaS configuration (provisioning & deploying updates) for various CRM and Customer Success applications - Assist with data integrity and analytics

Your Profile:

  • An interest and natural talent to learn and use new Customer Service & CRM (Customer Relationship Management) SaaS systems & tools - Awareness and self-development of external customer success/support technologies
  • Flexibility to work within the office (home/remote) but also to travel to worldwide events
  • Self-organized and capable to self-educate on new process, tools and technologies
  • Natural authority, sociable and open personality 
  • English speaking is a must; additional languages are a plus

Professional Expertise:

  • Experience with Salesforce Service Cloud (ideal)
  • Experience with Confluence and Jira (ideal)
  • An understanding of software, mobile app and website development (ideal) 
  • Experience with Power BI (Ideal) - Proficiency with Excel (Pivots & formulas) to assist with analytical skills
  • An understanding of database structure & design

Be part of the team and grow with us!

To achieve our goals, we are always looking for highly motivated and qualified employees to join our family and grow with us.

Riedel provides a creative and collaborative work environment, with great challenges. We believe and promote employee career advancement and offer flexible schedule as well as remote working.

If all this speaks to you, come join us on our success story and be amazing with us!


Richard Hartmann
RIEDEL Communications GmbH & Co. KG
 Uellendahler Str. 353
42109 Wuppertal

+49 (0) 202 292 90