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Riedel Communications, founded in 1987, designs, manufactures and distributes innovative real-time networks for IP, Video, Audio and Communications. Its products are used for broadcast, pro-audio, event, sports, theatre and security applications worldwide. The company is known for pioneering digital audio matrix systems and fibre-based real-time network technology.

Riedel Group is headquartered in Wuppertal, Germany and employs over 800 people in 20 locations throughout Europe, Australia, Asia and the Americas. 

For the position of Service & Support Engineer (m/f/d) we are looking for a talented and motivated candidate to join our team in the APAC region (Singapore, Japan, Australia or Hongkong).

YOUR RESPONSIBILITIES

  • You provide support to external and internal customers and contribute to the customer hotline as a first and second level Support on the phone and per e-mail
  • You support customers with remote online sessions, when needed
  • You reproduce issues in the lab
  • You repair based on board swap
  • You visit customers «on-site» to perform debug and resolve problems, when needed
  • You participate in the 24/7 hotline on weekends
  • You work closely with your Support, System Consulting & Sales colleagues in the region, at the headquarters and in cross functional teams with Product Management and R&D
  • You prepare Demo equipment

WHO ARE YOU?

EDUCATION AND PROFESSIONAL RECORD

  • Successful completion of (technical) university studies or completed equivalent trainee program in information technology, electrical engineering, or video engineering
  • 2+ years of proven experience in a relevant market field, ideally in the broadcast and entertainment Audio/Video market
  • Knowledge in the area of broadcast video replay
  • Knowledge of digital and IP video technology (SDI, ST 2110, ST 2022-6) as well as IP standards (TCP, UDP, IGMP, VLAN, PTP V-2, Multicast media traffic)
  • Knowledge of IT and networking infrastructures and capability to troubleshoot these

 

PERSONALITY

  • Passion about communication to customers and troubleshooting of complex broadcast systems
  • Team player that fits the personality and basic setting of an international, medium-sized company
  • Ability to cross-domain thinking and willingness to collaborate closely with other company functions using excellent communication skills
  • Self-organised and capable to self-educate on new technologies
  • Natural authority, sociable and open personality as well as loyalty and reliability
  • English speaking is a must; other languages are a plus
  • Mobility and willingness to travel (mainly in APAC)

WHAT WE OFFER

  • Being part of a global team of professionals
  • Direct contact to engineering and product management
  • Training on the job – you don’t bring a skill? We help you.
  • Flexible working hours
  • Occasionally work from home

In order to achieve our goals, we are always looking for highly motivated and qualified employees who want to join our family and grow with us. Riedel offers a creative and cooperative working environment with great challenges.

We promote the professional development of our employees and offer flexible working hours and sustainable further training.

If all of this appeals to you, then come to us and write our success story with us!


Lisa Blaschczik
RIEDEL Communications GmbH & Co. KG
 Uellendahler Str. 353
42109 Wuppertal

+49 (0) 202 292 90