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Riedel Communications develops, manufactures and distributes pioneering real-time networks for video, audio, data and communications for broadcast, pro-audio, event, sports, theatre and security applications worldwide. Our products reflect today's cutting-edge technologies, translating tomorrow's requirements into today's solutions. 

Riedel Communications also includes a large Managed Technologies Division that provides radio and intercom services, event IT solutions as well as fibre-based and wireless audio and video transmission systems for major events such as the Olympic Games, FIFA World Cups or our latest success story, the 36th America's Cup.

The company is headquartered in Wuppertal and employs over 700 people at 20 locations (including Dubai, Sydney, London, Tokyo or Montreal) in Europe, Australia, Asia and North America. 

We are seeking a Manager with experience in managing technical teams both in the pre-sales and post sales environment to provide excellent customer pre-sales and post-sales support.

For this demanding full time job, we are looking for a creative, flexible, pragmatic, self-organized, diligent and team-oriented person for our office in Singapore.

With your superb communications skills and a passion for problem solving in a fast-paced team environment, you aim for operational excellence and the best customer experience.


  • Coordinate, lead, and develop a cohesive team consisting of system consultancy engineers and service engineers performing pre-sales, system commissioning and customer support
  • Manage ownership of customer technical sales enquiries such as RFP’s, RFQ’s and RFI’s, liaising with product experts in Europe where required
  • Manage ownership of product demonstrations and proof of concepts (POC’s)
  • Manage ownership of customers issues and follow problems through to resolution, including accurate recording and management of incidents in the service tools
  • Participate in the development of new service and support products, policies, standards and processes
  • Report major technical issues to the headquarters (Service and Product Management), work closely with the other related departments, product management, hardware & software development, production and technical services
  • Lead by example, by demonstrating a constant customer-first mentality and drive customer advocacy and value building internally
  • Ensure processes and procedures are standardized and applied, continuously improving them further in collaboration with leadership counterparts


  • Successfully completed (technical) university studies, e.g. in industrial engineering, sales or a combination of business and technology
  • 5+ years of proven experience in a relevant market field, ideally in the broadcast or AV entertainment market
  • 3/4+ years’ experience as a team lead / manager
  • Excellent knowledge of management methods and techniques
  • Expertise with sales and customer support processes and tools / software
  • Knowledge of communication, digital audio and (IP) video technology (AES3, AES67, SDI, ST 2110, ST 2022-6) as well as IP standards (TCP, UDP, IGMP, VLAN, PTP)
  • Knowledge of fiber optic systems and RF systems a plus
  • Strong managing and leadership personality
  • Team player that fits the personality and basic setting of an international, medium-sized company
  • Natural authority, sociable and open personality
  • Self-organized and capable to self-educate on new technologies
  • Ability of cross-domain thinking and willingness to collaborate closely with other company functions using excellent communication skills
  • Mobility and willingness to travel
  • Fluent English as a must-have with other languages (e.g. German, Mandarin) as a plus

If all this speaks to you, come and let us create together as a Team the next chapters of our success stories!

To achieve our goals, we are always looking for highly motivated and qualified colleagues to join our Family and grow with us.

Riedel provides an innovative, collaborative, and diverse work environment, with great challenges. We believe and promote employee career advancement and offer flexible schedule as well as sustainable learning.

Richard Hartmann
RIEDEL Communications GmbH & Co. KG
Uellendahler Str. 353
42109 Wuppertal

+49 (0) 202 292 90