ENGLISH
You like working on applications and workflows and best practices have no secret for you?
You strive at identifying and fixing clients' issues?
You want to keep customers happy by putting in practice your expertise and knowledge?
You have worked in the broadcast and media industry or have always dreaming of it?
Seek no further, we have the dream job for you! Come and join the Riedel North America Service & Support Team in Montreal.
RIEDEL Communications designs, manufactures and distributes the most pioneering real-time networks for video, audio, data and communications for broadcast, pro-audio, event, sports, theatre and security applications worldwide. The products reflect today’s leading-edge technologies that translate tomorrow's demands into today's solutions.
We provide radio and intercom services, event IT solutions as well as fiber-based and wireless audio & video transmission systems for large scale events such as Olympic Games or World Cups.
YOUR AREAS OF RESPONSIBILITY
We at Riedel are addicted to innovation. We want to be pioneers in technology and lead the market with our products and solutions. To achieve this, our team of test and support engineers challenge the products not only against specification but also bring in user experience and use cases from the field.
As a Test and Support Specialist you will be responsible for user acceptance testing of new hard- and software mainly for but not limited to our Intercom products used in broadcast and live applications.
In the role of a subject matter specialist, you ensure product quality and support readiness by transferring your first-hand knowledge into the global support teams.
As a member of the global Service & Support team, you also maintain a thorough contact with customers and gather market needs.
Your tasks will include the following:
- You develop, define and execute of Release test cases and documentation in appropriate tools (e.g. Jira X-Ray)
- You document bugs in Jira and support our development teams with information
- You align explorative tests with the System Testing team and meet the needs of Pre-and After Sales Support, R&D and Product management
- You test new hard- and firmware for broadcast and live event applications prior to market release
- You learn new technologies
- You prepare materials and conduct internal trainings to ensure support readiness of the Support teams
- You provide support to external and internal customers (contribute to customer support as a second level expert / third level support)
- You go on occasional business trips
YOUR PROFILE
- Successfully completed technical college studies in electrical, communications, computer science or audio engineering
- Level A-B, e.g. NOC 2283
- ISTQB® certification is a plus but can be obtained at Riedel as well
- 2+ years of proven experience in a relevant market field, ideally in the (outside-) broadcast and entertainment market as an audio engineer, Intercom engineer or similar
- Knowledge of baseband and IP-audio technology (analogue, AES3, MADI, AES67, VoIP) and IP network technology (VLAN, IGMP, ptp, switches…)
- Ideally knowledge of fiber optic systems
- Ideally practical experience in testing of new Hard- and Software
- Attitude of ‘test-to-break’ with a good balance of detail orientation and keeping business targets in focus
- Passion to educate others and share knowledge
- Precise work style with high self-pretention on quality
- Excellent communication skills
- Self-organized and capable to self-educate on new technologies
- Natural authority, sociable and open personality
- Team player that fits the personality and basic setting of an international, medium-sized company
- Loyalty, reliability, and personal integrity
- Ability to cross-domain thinking and willingness to collaborate closely with other company functions using excellent communication skills
- Fluent English skills, any additional language is a plus
WHAT'S IN THERE FOR YOU?
To achieve our goals, we are always looking for highly motivated and qualified employees to join our family and grow with us. We strive to offer the most productive work environment we can including:
- 15 days of paid leave as of day one, 5 days for personal time off, and one additional week of paid vacation between Christmas and New Year's Day
- creative and collaborative work environment, with unique challenges
- fast opportunities of career advancement
- flexible schedule and remote working
- comprehensive healthcare plan as of day 1
- employer funded RRSP plan
As an equal opportunity employer, Riedel strives to achieve a workplace that is representative of the Canadian workforce and of the people we serve. As such we are pleased to welcome a diverse, qualified workforce. All applications with suitable skills to the job will be taken into consideration regardless of the candidate’s race, colour, religion, national origin, gender, sexual orientation, age, disability, veteran status or any other basis protected by law.
