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You like working on applications and workflows and best practices have no secret for you?

You strive at identifying and fixing clients' issues?

You want to keep customers happy by putting in practice your expertise and knowledge? 

You have worked in the broadcast and media industry or have always dreaming of it?

Seek no further, we have the dream job for you! Come and join the Riedel North America Service & Support Team in Montreal.

RIEDEL Communications designs, manufactures and distributes the most pioneering real-time networks for video, audio, data and communications for broadcast, pro-audio, event, sports, theatre and security applications worldwide. The products reflect today’s leading-edge technologies that translate tomorrow's demands into today's solutions. 

We provide radio and intercom services, event IT solutions as well as fiber-based and wireless audio & video transmission systems for large scale events such as Olympic Games or World Cups.

Your responsibilities

Your tasks will include:

  • Provide support to external and internal customers and contribute to the customer hotline as a first and second level Support
  • Support customers with remote online sessions, when needed
  • Reproduce issues in the lab
  • Visit customers « on-site » to perform debug and resolve problems, when needed
  • Execute commissioning of base-band and IP based audio and video systems
  • Hand over systems to customers including training
  • Participate in the 24/7 hotline
  • Work closely with your Support, System Consulting & Sales colleagues in the region, at the headquarters and in cross functional teams with Product Management and R&D
  • Regular trips to customers' site

Who you are

  • You have successfully completed technical degree in IT, electrical engineering, communications engineering
  • You possess 2+ years of proven experience in a relevant market field, ideally in the broadcast and / or entertainment Audio/Video market
  • Knowledge of communication, digital audio and IP video technology (AES3, AES67, SDI, ST 2110, ST 2022-6) as well as IP standards (TCP, UDP, IGMP, VLAN, PTP V-2, Multicast media traffic)
  • Knowledge of fiber optic interconnected systems a plus
  • You are passionate about communication to customers and troubleshooting of electronic systems
  • You are self-organised and capable to self-educate on new technologies
  • You are a team player that fits the personality and basic setting of an international, medium-sized company
  • You are able to cross-domain thinking and show willingness to collaborate closely with other departments
  • You are able to work under pressure
  • You speak English ; Spanish is ideal and / or another language such as French or Portuguese
  • You are willing to travel in North America

What's in there for you?

To achieve our goals, we are always looking for highly motivated and qualified employees to join our family and grow with us. We strive to offer the most productive work environment we can including:

  • creative and collaborative work environment, with unique challenges
  • fast opportunities of career advancement
  • flexible schedule and remote working
  • comprehensive healthcare plan as of day 1
  • employer funded RRSP plan
  • personal time off on top of a generous paid leave plan as of day 1

As an equal opportunity employer, Riedel strives to achieve a workplace that is representative of the Canadian workforce and of the people we serve. As such we are pleased to welcome a diverse,qualified workforce. All applications with suitable skills to the job will be taken into consideration regardless of the candidate’s race, colour, religion, national origin, gender, sexual orientation, age, disability, veteran status or any other basis protected by law.

Pauline Bister
RIEDEL Communications Canada /> 4600 rue Louis B. Mayer
Laval, QC, H7P 6 E4

+1 (514).224.1927