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Riedel Communications, founded in 1987, designs, manufactures and distributes innovative real-time networks for video, audio and communications. Its products are used for broadcast, pro-audio, event, sports, theatre and security applications worldwide. The company is known for pioneering digital audio matrix systems and fibre-based real-time network technology.

Riedel is headquartered in Wuppertal, Germany and employs over 600 people in 21 locations throughout Europe, Australia, Asia and the Americas. 

For our team at Riedel, we are looking for creative, flexible, pragmatic, and skilled individuals with superb communications skills and a love of problem solving in a fast-paced team environment.

The position can operate from one of our offices across Europe in the UK, Spain/Italy, Netherlands, Austria, Switzerland or Germany (HQ).

YOUR RESPONSIBILITIES

  • Provide support to external and internal customers and contribute to the customer hotline as a first and second level Support
  • Support customers with remote online sessions, when needed
  • Reproduce issues in the lab/office
  • Visit customers « on-site » to perform debug and resolve problems, when needed
  • Occasionally execute commissioning of baseband and IP based audio and video systems
  • Hand over systems to customers including training
  • Participate in the 24/7 hotline
  • Work closely with your Support & Sales colleagues in the region, at the headquarters and in cross functional teams with Product Management and R&D

YOUR PROFILE

  • Successfully completed university studies or completed equivalent trainee program e.g. CCNA, ACE or equivalent degree in Information Technology degree, electrical engineering, or communications engineering
  • 2+ years of proven experience in a relevant market field,  ideally in the (outside) broadcast and entertainment market
  • Experience in network architecture and deployment
  • Knowledge of communication, digital audio and IP video technology (AES3, AES67, SDI, ST 2110, ST 2022-6) as well as IP standards (TCP, UDP, IGMP, VLAN, PTP V-2, Multicast media traffic)
  • Knowledge of fiber optic interconnected systems a plus
  • Passion about communication to customers and troubleshooting of electronic systems
  • Self-organised and capable to self-educate on new technologies
  • Natural authority, sociable and open personality
  • Team player that fits the personality and basic setting of an international, medium-sized company
  • Loyalty, reliability and personal integrity
  • English speaking is a must; other languages are a plus
  • Mobility and willingness to travel

Be part of the team and grow with us!

To achieve our goals, we are always looking for highly motivated and qualified employees to join our family and grow with us.

Riedel provides a creative and collaborative work environment, with great challenges. We believe and promote employee career advancement and offer flexible schedule as well as remote working.

If all this speaks to you, come join us on our success story and be amazing with us!


Lisa Blaschczik
RIEDEL Communications GmbH & Co. KG
Uellendahler Str. 353
42109 Wuppertal

+49 (0) 202 292 90