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Who we are

Riedel Communications, founded in 1987, designs, manufactures and distributes innovative real-time networks for video, audio and communications. Its products are used for broadcast, pro-audio, event, sports, theatre and security applications worldwide. The company is known for pioneering digital audio matrix systems and fibre-based real-time network technology.

Riedel is headquartered in Wuppertal, Germany and employs over 700 people in 20 locations throughout Europe, Australia, Asia and the Americas.

As a result of continued growth, Riedel Communications is looking to hire a talented and motivated candidate to join our North America Service & Support Team.

This is an on-site position and the candidate will be based in our US office (Santa Clarita, CA, USA). 

Your responsibilities

Your tasks will include:

  • Provide support to external and internal customers and contribute to the customer hotline as a first and second level Support
  • Support customers with remote online sessions, when needed
  • Reproduce issues in the lab
  • Visit customers « on-site » to perform debug and resolve problems, when needed
  • Execute commissioning of base-band and IP based audio and video systems
  • Hand over systems to customers including training
  • Participate in the 24/7 hotline
  • Work closely with your Support, System Consulting & Sales colleagues in the region, at the headquarters and in cross functional teams with Product Management and R&D
  • Regular trips to customers' site

Your professional expertise

  • You have successfully completed university studies or equivalent degree in Information Technology degree, electrical engineering, or communications engineering
  • You have 2+ years of proven experience in a relevant market field, ideally in the broadcast and entertainment Audio/Video market
  • You demonstrate knowledge of communication, digital audio and IP video technology (AES3, AES67, SDI, ST 2110, ST 2022-6) as well as IP standards (TCP, UDP, IGMP, VLAN, PTP V-2, Multicast media traffic)
  • Knowledge of fiber optic interconnected systems is a plus

Who you are as a team player

We are looking for creative, flexible, pragmatic, and skilled individuals with superb communications skills and a love of problem solving in a fast-paced team environment. The ideal candidate would possess some of the aptitudes below:

  • Passion about communication to customers and troubleshooting of electronic systems
  • Self-organised and capable to self-educate on new technologies
  • Natural authority, sociable and open personality
  • Team player that fits the personality and basic setting of an international, medium-sized company
  • Loyalty, reliability and personal integrity
  • Ability to cross-domain thinking and willingness to collaborate closely with other company functions using excellent communication skills
  • Ability to work under pressure
  • English speaking is a must; Spanish is ideal and / or another language such as French or Portuguese
  • Mobility and willingness to travel (mainly in North America)

Pauline Bister
RIEDEL Communications Inc.
25702A Rye Canyon Blvd
Santa Clarita, CA 91355

+1 (514).224.1927